SyncEase Portal

Revitalizing Healthcare: A Modern Redesign for a Seamless Insurance Experience

The client engaged us to redesign their medical insurance admin portal, revitalizing its functionality and aligning it with contemporary UX standards, including usability heuristics, intuitive design patterns, and enhanced affordances. This project focused on modernizing a desktop portal while preserving and upholding their established brand guidelines.

Project Duration:

5 months

Role:

UI/UX Designer and Consultant

Tools Used:

• Jira

• Figma

• Adobe XD

• Notion

• Microsoft Teams

**This project has been rebranded to maintain client confidentiality while staying true to the challenges, solutions, and outcomes of the original work.

Process:

Working with the Senior User Experience Designer, I helped design a user-friendly web portal for the client's SyncEase tool. SyncEase is a product that helps businesses align their employee CMS with their Insurance information. The purpose of the SyncEase portal was to provide a seamless and easy-to-use experience for both companies, making it simpler for them to manage their health insurance policies, claims, and information.

1. Agile Innovation: Rapid Iteration and Real-Time Refinement

In this project, we adopted Agile methodologies to drive rapid iteration, enabling us to test and refine ideas quickly. Agile's iterative approach allowed us to gather feedback early and often, ensuring the app consistently aligned with user needs and project goals while staying on schedule. By breaking down the design process into sprints and implementing ideas in real-time, we identified and addressed potential issues proactively, resulting in a polished, user-centered final product.

2. Breaking Barriers: Creative Problem-Solving

Complex challenges called for outside-the-box thinking, and creative problem-solving was key to overcoming them. By analyzing user pain points and exploring innovative solutions, we developed a design that balanced functionality and user delight, transforming limitations into opportunities for growth.

3. Visualized Excellence: UI Designs and Prototypes

I created high-fidelity UI designs and interactive prototypes to bring the app’s vision to life. These prototypes served as a vital communication tool, enabling stakeholders to visualize the final product and ensuring alignment between design, development, and user expectations.

4. Bridging Teams: Collaboration with Business Analyst, PM, and Developers

Working closely with the Business Analyst, Project Manager, and Development team fostered seamless collaboration throughout the project. This synergy ensured that the design aligned with technical constraints, business goals, and user needs, resulting in a cohesive and efficient workflow.

5. Real-Time Innovation: Live Collaboration with the Client

By working directly with the client’s Project Owner and designing live during sessions, we ensured the client’s vision was captured accurately. This hands-on collaboration minimized delays, facilitated instant feedback, and accelerated the decision-making process, making the design truly user-focused and client-approved.Let me know if you'd like further adjustments or additional context!

Results:

• Partnered closely with cross-functional teams and the client to align objectives and deliver a cohesive solution.

• Leveraged rapid iteration and live design sessions to quickly address feedback and refine the product.

• Delivered high-fidelity prototypes that reduced revisions and ensured a clear vision for stakeholders.

• Ensured consistent alignment with brand guidelines, enhancing trust and reliability in the final product.